Overview
This page is the official starting point for first-time Trezor users and administrators. It details each setup phase, necessary precautions, recovery practices, and troubleshooting procedures. The content is intended for professional users seeking a clear and secure onboarding flow.
Prepare before setup
To avoid interruptions and reduce risk, prepare the following:
- Your Trezor device (Model T or One) and original package
- A computer or mobile device with an up-to-date browser or Trezor Suite
- Reliable internet connection and power source
- A secure offline medium for writing your recovery seed
Step-by-step setup timeline
Unbox & verify
Confirm packaging integrity and authenticity. Trezor devices include tamper-evident seals; if the package appears opened, contact the vendor immediately.
Connect & launch Trezor Suite
Download Trezor Suite from trezor.io/start or use the web interface. Connect the device by USB and follow on-screen prompts. Prefer the desktop Suite for rich management features.
Set a PIN
Create a secure PIN on the device. The PIN prevents unauthorized local access and must be kept confidential.
Write down your recovery seed
Record the generated 12- or 24-word seed exactly as presented. Store this seed offline and in a tamper-resistant manner. Do not capture it electronically.
Confirm seed & finalize
Confirm selected seed words when prompted. Complete device initialisation and update firmware as instructed by Trezor Suite.
Add accounts & manage assets
After setup, add your cryptocurrency accounts within Trezor Suite. Use only official integrations and verify addresses before sending funds.
Security best practices
Follow these controls to maintain strong security posture:
- Purchase devices only from authorized distributors.
- Never disclose your recovery seed; Trezor support will not request it.
- Store seeds in fire-resistant safes or geographically separated locations.
- Enable passphrase features only with clear operational procedures and training.
- Periodically review firmware and update via Trezor Suite only.
Troubleshooting
Common issues and resolutions:
- Device not recognized: Test different USB ports/cables, restart Suite, or try another computer.
- Seed entry mistakes: Reset device and generate a new seed if you cannot verify words accurately.
- Firmware issues: Follow on-screen Suite instructions; contact official support for persistent failures.